Service & Support

To help you get the most out of your Firefly solutions, we offer a wide range of services that can help you increase efficiency and unlock new opportunities to increase safety and productivity.

Service & support

In order to optimize your Fire Protection System we offer proactive service visits. With Firefly you will get an extensive system life cycle with availability of spare parts.

The connectivity of our system allow you to get fast remote support whenever you need it.

Create a support ticket

Create a support ticket via the website

Call us

Call our technical support

E-mail us

Email our team. We normally answer within 24 h

Order spareparts

Firefly´s original spare parts are the basis for maximum uptime. With our spare parts services you can be assured that your Firefly equipment will keep its quality and continously be optimized in terms of usability performance.

Based on your needs we offer original spare parts or when possible, reparation services. It does not matter where in the world you are located, we will handle your request in an efficient and professional manner.

Get a quote through the website

Create a support ticket via the website

Call us

Call our international service team

E-mail us

Email our team. We normally answer within 24 h

Find a certified service partner

AUSTRALIA / OCEANIA

ProDetec Pty Ltd
17/38 Powers Rd,
Seven Hills NSW 2147

Phone: +61 (02) 9620 8700
E-mail: info@prodetec.com.au
www.prodetec.com.au

CHILE

ORTIZCO S.A.
El Rosal 5063, Huechuraba
Santiago, Chile

Contact person: Cristian López
Phone: +562 24365500
E-mail: cristian.lopez@ortizco.cl
www.ortizco.cl

GERMANY

SENSUSTEC GmbH
Rhedaer Str. 25
33330 Gütersloh
Deutschland

Phone: +49 5241 9270 900
Email: info@sensustec.de
www.sensustec.de

MALAYSIA

FILTER SOLUTIONS SDN BHD
No 17, Jalan Utarid U5/16,
Mah Sing Integrated Industrial Park,
Section U5, 40150 Shah Alam,
Selangor Darul Ehsan.
Malaysia

Contact person: Adelyn Tay
Contact person: Chris Lee
Phone: +603-7845 0809 / 0846
Fax: +603-7845 0848
E-mail: adelyn_tay@filtersolutions.com.my

MEXICO

RPM MÉXICO S.A. DE C.V.
Iztaccihuatl no. 226
Col. LaFlorida
Ecatepec
55120
Ecatepec, Edo de Mexico
México

Contact person: Mr. Raul Moreno
Phone:+52 55 57741682
Fax: +52 55 57787332
E-mail: rpmmexico@prodigy.net.mx

PORTUGAL

SILVINO LINDO IBÉRICA, S.A.
Rua da Fábrica, 47-4585-559 Gandra
Apartado 97-4589-907 Rebordosa
Portugal

Contact person: Margarida Moreira
Phone: +351 22 415 77 50;
Direct: +351 22 415 77 55
Fax: +351 22 415 77 59
E-mail: export@sml.pt and margarida.moreira@sml.pt
www.sml.pt

SPAIN

UNIFY SISTEMAS DE SEGURIDAD, S.L.
Avda. del Aeropuerto, 32 – Sigüeiro
15888 Santiago de Compostela
Spain

Contact person: José María Piñeiro
Phone: +34 981 696 598
Direct: +34 617 45 69 59
Email: chema@grupounify.com
www.grupounify.com

Return of goods

For a faster processing of your returned materials, it is important to create a return request.

Create a return ticket

Create a support ticket via the website

Contact us for custom solutions and quotes