Support & Spare Parts
Protect Your Investment!
You invested in a Firefly fire protection system to safeguard your operations against fire incidents. Like any equipment that is designed and built, your Firefly system requires regular maintenance to ensure reliable performance over time. Without proper service and maintenance, you cannot be certain that the system will function as intended when needed.
A Trusted Partner
Your Firefly system is built to last for many years, and you can rely on us to support you throughout its entire lifetime.
Firefly has been in the fire protection business for more than 50 years, has delivered over 100 000 detectors, and maintains a local presence in more than 90 countries. You can be confident that we will be there to support you every step of the way.
Plan Your Maintenance
Preventive maintenance is the key to both production efficiency and effective fire protection. Please contact Firefly, and we will be happy to help you develop a tailored maintenance plan for your Firefly system based on your specific facility and operational needs.
Fast, Reliable Support That Minimizes Downtime
We continuously support customers across a wide range of industries, offering services that are highly valued, including:
- Critical spare parts packages – tailored to your specific Firefly installation to minimize production downtime.
- Preventive maintenance – Full service by Firefly licensed service engineers is recommended every six months.
- Customer training – Operators and maintenance personnel require training to properly operate and maintain the Firefly system between scheduled visits by Firefly licensed Service engineers.
Service & Support
Firefly Support is your primary point of contact for support and service-related requests. Here, you can report technical issues, request service assistance, and get guidance related to your Firefly System.
Our support team provides a structured and efficient process to ensure fast response and correct handling.
Create a support ticket
Create a support ticket via the website
Call us
Call our technical support
E-mail us
Email our team. We normally answer within 24 h
Order Spareparts
Firefly´s original spare parts are the basis for maximum uptime. With our spare parts services you can be assured that your Firefly equipment will keep its quality and continously be optimized in terms of usability performance.
Based on your needs we offer original spare parts or when possible, reparation services. It does not matter where in the world you are located, we will handle your request in an efficient and professional manner.
Get a quote through the website
Create a support ticket via the website
Call us
Call our international service team
E-mail us
Email our team. We normally answer within 24 h
Find a Certified Service Partner
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Return of goods
For a faster processing of your returned materials, it is important to create a return request.
Create a return ticket
Create a support ticket via the website